Cancellation Window
At Aromaerie, we endeavor to ship your order within 24 hours. You may cancel your order prior to shipment fulfillment for a full refund. Once tracking information has been assigned and/or sent cancellation is no longer possible.
How to Cancel Your Order
To cancel an order, please contact our customer service team immediately at hello@aromaerie.com with your order details. Our team will assist with the cancellation process and confirm whether cancellation is possible based on the order status.
Processing Cancellations
If your cancellation request is received within the specified window and your order has not yet been processed for shipping, we will cancel the order and initiate a refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Late or Unsuccessful Cancellations
If the cancellation window has passed or if the order has already been processed for shipment, cancellation is not possible. However, you may return the item in accordance with our Refund Policy once you receive it.
Custom Orders
Custom, made-to-order products and samples cannot be canceled due to the nature of these items. Please review your order carefully before submitting. Samples are not returnable or refundable.
Exceptions
In the event of an error on our part (e.g., incorrect pricing or product information), we reserve the right to cancel any order. We will promptly notify you of the cancellation and the reason for such action.
