Shipping & Returns

Shipping

Shipping Rates

Enjoy free shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $9.95. Expedited options (2-day and next-day delivery) are available at checkout for an additional fee.

Order Processing & Shipping

Orders are typically prepared and shipped within 1-2 business days. Orders placed after 12:00 PM CT or on weekends will ship the following business day. Sample-only orders may require additional preparation time.

Please note that processing and delivery times may be extended during sales events or peak holiday periods—we recommend ordering early during these times.

Samples are prepared individually; sample-only orders may require additional processing time. We appreciate your understanding!

Holiday Shipping Deadlines

To ensure delivery before Christmas:

  • Standard Shipping: Order by December 15th
  • Expedited Shipping: Order by December 17th

Orders placed after December 17th are not guaranteed to arrive before December 25th.

Shipping Carriers

We ship via USPS or UPS, selected based on package size and destination.

Tracking & Delivery Confirmation

Once your order ships, you'll receive a tracking number via email. All shipments include delivery confirmation. For added security, orders over $250 may require a signature upon delivery.

Lost or Stolen Packages

Once a package is marked "delivered" by the carrier, Aromaerie is not responsible for lost or stolen packages. If your package has not arrived or arrives damaged, please file a claim directly with the shipping carrier (USPS or UPS). You can find tracking details in your shipping confirmation email.

International Shipping

We do not currently offer international shipping.

 

Returns

Return Window

Returns are accepted within 14 days of delivery or in-store purchase date. Items must be received by the carrier within this timeframe to qualify.

Eligible Returns

To be eligible for a return, items must be unopened, unused, and in original, resalable condition. For items purchased with free shipping, our actual outbound shipping costs will be deducted from your final refund total.

**A $12.95 return shipping fee will be deducted from your refund.**

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Discovery vials and samples (paid or complimentary)
  • Sale items
  • Gift cards
  • Opened or used products
  • Jee Parfums
  • Sovereign Fragrances

Complimentary Samples & Returns

Complimentary discovery vials are included with qualifying full-bottle purchases as part of our curated service. These samples are yours to keep—however, if you return a full bottle from the same order, the retail value of all complimentary samples in that order will be deducted from your refund. **Complimentary sample exclusions may apply for ultra-niche houses.

How to Initiate a Return

  1. Email help@aromaerie.com to request a prepaid return label

Please pack items securely in the original packaging with protective padding. Most returns ship via USPS; larger orders may be assigned a UPS label.

Refund Processing

Refunds are issued to the original payment method within 10 business days of inspection. Please note that your bank's processing time may add a few additional days.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at help@aromaerie.com. We'll send a replacement at no cost and provide a prepaid return label if needed.

**Aromaerie monitors return activity across all channels. We reserve the right to limit or decline returns, complimentary discovery vials, and sampling privileges for any customer with a pattern of excessive returns.**